Level: Beginner | Time: 6–10 minutes
If you tried to connect your Meta account in Samson-AI and saw this message:
Uh Oh!
It doesn't seem like you have a business page! Please make sure your Facebook profile has access to it or view this troubleshooting guide.
Don't panic. This usually means one of two things:
You don’t have a Meta Business Account, or
You don’t have full admin access to the Page or Ad Account.
This blog will walk you through both cases — step by step.
A Meta Business Account (also called Business Manager) is Facebook’s tool that lets you:
Manage Pages, Ad Accounts, and Pixels
Assign permissions to yourself or teammates
Connect your brand to tools like Samson-AI
📌 You must have this set up to run ads through Samson.
You’ll log in with your personal Facebook account — this is normal.
Find the “Create Account” button in the top-right corner.
Add:
Your business name (or brand name)
Your name
Your business email
Click Submit.
Now that your Business Manager exists, it’s time to connect your Page.
In the left menu, go to:
🔧 Business Settings > Pages
Click:
Add > Add a Page
Choose from existing Pages linked to your Facebook profile
If you don’t see it, you may need to request access or create a new Page
Still in Business Settings, go to:
People > Your Name
Check that your role is Admin or Full Access
🧠 If your role is only "Employee" or "View Only", Samson-AI won’t work.
If you’re not the Admin, ask the person who owns the Page or Business Manager to:
Go to Business Settings > People
Click your name
Enable Full Control
Save
| Problem | Fix |
|---|---|
| You see the “Uh Oh!” error | Create a Meta Business Account and follow the steps above |
| You have a Page but no Business Manager | Go to Meta and add your Page to a new Business |
| You’re not the Admin | Ask the Admin to upgrade your permissions in Meta |
| Someone else in your team created the account | Ask them to add you as Admin under People settings |
Let’s say your assistant or marketing employee signed up for Samson-AI, but they only have view access to the Meta Page. That person won’t be able to link anything. In this case, a full Admin must connect the Meta Business Account to Samson-AI — or they must upgrade the assistant’s access to Admin level inside Meta.
You can create one quickly:
Go to Create a Facebook Page
Follow the simple instructions
After it’s live, follow the steps above to add it to your Meta Business Manager
We’ve got you covered:
Book a 1-on-1 support call
👉 Schedule Help on Calendly
Message us on WhatsApp
📲 +1 289 707 2546
✅ I created a Meta Business Account
✅ I added my Facebook Page to the business
✅ I made sure I have full Admin access
✅ I’m ready to go back and try again on Samson-AI